What are the responsibilities and job description for the IT Call Center Agent I (Student Position) position at Ferris State University?
IT Call Center Agent I (Student Position)
Job no : 496713
Work type : Student Employment - General
Location : Big Rapids, MI 49307
Categories : Student Employment - General
Position Title : IT Call Center Agent I (Student Position)
Location : Big Rapids, MI
Department : IT Services
Advertised Salary : $10.56- $12.00
Summary of Position : The primary role of a Level 1 Call Center Agent is to manage incoming support / request calls from faculty / staff / students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and / or working within the IT ticketing system to task more complex issues to a technician.
Position Requirements : - Must be able to work independently on assigned projects also.
- Exceptional communication / decision making skills (phone, email, chat, and in person) in a fast-paced environment.
- Supports all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Must be a team player and able to work with many different people.
Essential Duties / Responsibilities : - Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat.
Number of Positions Available : 2
Documents Needed to Apply : Resume / School Schedule
Special Instructions to Applicants :
EEO Statement : Ferris State University, an Affirmative Action / Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit : Ferris Non-Discrimination Statement.
Advertised : 21 Nov 2024 Eastern Standard Time
Applications close : 01 Apr 2025 Eastern Daylight Time
Salary : $11 - $12
