Consultant, Business Analysis - Fidelity Health Solutions Healthcare Cards

Job Description: The Role The Health and Benefit Accounts Domain within the Fidelity Healthcare Group is seeking a Business Analysis Consultant to design capabilities across our Healthcare team. As a Business Analysis Consultant, you play a meaningful role on an Agile software development team that obsesses over customer journeys and the technologies that bring them to life! You are a strategic and critical thinker who will play a vital role in developing new healthcare features on an innovative healthcare platform. You blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve sophisticated business problems, and executing to deliver and implement solutions to delight customers. You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, innovative environment! The Team We work within multi-functional Scrum Agile teams (squads) of technology and business colleagues to develop and implement product and service features from inception to delivery. Your squad will focus on Flexible Spending and Reimbursement Accounts as it relates to the employee digital experience. Here are a few ways you'll impact the team: Bring the voice of the customer to the squad through customer journey mapping and feedback loops to focus the team on delivering business solutions with the highest customer and business value Work closely with the Product Owner (Squad Leader) and squad to build, prioritize, and maintain the product backlog Collaborate with design, business, and technical team members to define requirements and identify dependencies and risks Handle customer-facing content and messaging to optimize usability Perform acceptance testing to ensure the team delivers a seamless customer experience that meets business requirements Support business readiness, deployment, and solution enablement, e.g., demos, training, procedures, and communication Apply analytics for continual optimization of the product and business plan The Expertise and Skills You Bring Bachelor's Degree or equivalent years experience required 7 years of demonstrated ability in an analyst, technology, or product role, passionate about digital solutions Proven experience working in Agile product execution and delivery involving business, design, and technology teams Expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation. Working knowledge of Health Savings Accounts (HSA) and Flexible Spending and Reimbursement Accounts (FSRA) is preferred Solid experience of healthcare cards, including FISERV Dedication to customer needs and frequently delivering high-business-value features Experience using data to find opportunities and drive decision-making; may have conducted user research or competitive analysis Excellent listening, communication (verbal and written), influencing, and presentation skills Self-motivated, problem solver with flexibility to adapt to frequent changes Highly skilled in MS Word, Excel, PowerPoint, Visio; experienced with Jira or similar Agile backlog management and testing tool; experience with content management systems, querying back-end databases and/or interpreting logs is a plus Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification preferred Certifications: Category: Business Analysis Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy