What are the responsibilities and job description for the Intake Specialist position at Filutowski Eye Institute?
If you’re looking for a career where you can make a difference in people’s lives through vision correction, come join our team! We offer competitive pay, on-the-job training, great benefits, and plenty of opportunities to grow within our organization. This is a fast-paced, team-oriented work environment that places an emphasis on accountability, versatility, and integrity. We also recognize the importance of a true work-life balance and offer flexible work arrangements including full-time and part-time for some positions. BILINGUAL A PLUS!
Benefits include: 401k Match, Medical, Dental, Vision, Life, Disability, HSA, EAP, PTO, Holidays, Employee Discount, Bonus Opportunities, Employee Referral Program, Employee Appreciation Events, Deep discount for eye correction procedures for associates and their immediate family members.
ESSENTIAL SKILLS:
· Understand patient flow and all appointment schedules
· Ability to triage calls appropriately and route calls according to company protocol
· Take inbound calls and emails from patients
· Schedule appointments correctly and in a timely manner
· Calls received and made must have a dialogue that meets or exceeds company standards
· Perform daily outbound calls and enter patient information into EMR
· Perform insurance verification and authorization checks.
· Advise patients of copay amounts for office visits.
REQUIRED EDUCATION & EXPERIENCE:
High school diploma or equivalent; customer service; must be computer literate; have multi-tasking skills, excellent organizational skills, verbal and written communication skills; team player. Insurance verification skills preferred.
PHYSICAL REQUIREMENTS:
- Prolonged sitting
- Multi-task position
- Repetitive hand, wrist, and shoulder motion / data entry
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Organizational skills: 1 year (Required)
- Microsoft Office: 1 year (Required)
- Customer service: 1 year (Required)
- Bilingual: 1 year (Preferred)
- Phone triage: 1 year (Required)
Work Location: In person
Salary : $15
