What are the responsibilities and job description for the Contact Center Representative position at Financial Plus Credit Union?
Overview
We are seeking a dedicated and enthusiastic Contact Center Representative to join our dynamic team. In this role, you will be the first point of contact for our members, providing exceptional member support and ensuring a positive experience. Your ability to communicate effectively and handle inquiries will play a crucial role in maintaining our reputation for outstanding member services.
Duties
- Respond to incoming calls and assist members with inquiries, providing accurate information and solutions.
- Maintain a high level of phone etiquette while ensuring all interactions are professional and courteous.
- Collaborate with team members to resolve complex issues and improve overall member satisfaction.
Experience
- Previous experience in member service is preferred.
- Strong computer skills, including proficiency in office software.
- Excellent phone etiquette and communication skills are essential for success in this role.
- Bilingual or multilingual abilities are a plus, enabling effective communication with a broader range of members.
Join us in delivering exceptional service to our members while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 37 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Experience:
- financial industry: 1 year (Preferred)
Ability to Commute:
- Ottawa, IL 61350 (Preferred)
Ability to Relocate:
- Ottawa, IL 61350: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18
