Customer Service Representative

Overview

Job Description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking an RX Customer Service Representative (CSR) to work at a premier company in Peoria, IL. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation

$18-$19/hr.

Why You Should Apply To Be a CSR

• Enjoy a competitive hourly rate with opportunities for growth in a supportive work environment.
• Experience our Aloha culture, fostering a positive and collaborative workplace.
• Work with a dedicated team committed to providing exceptional customer service.
  
  

Responsibilities

What’s a typical day as a CSR? You’ll be:

• Acting as the initial point of contact, addressing general and routine customer inquiries, requests, and complaints professionally and courteously.
• Accurately and efficiently entering prescription orders into data entry software to achieve customer service objectives and timelines.
• Effectively communicating with internal and external customers about order status, billing details, and shipping and tracking orders.
• Aiding in the training of new staff on customer service procedures and the use of Rx software.
• Working alongside team members to enhance processes and improve customer satisfaction.
  
  

Qualifications

This job might be an outstanding fit if you:

• Are a high school graduate with data entry experience and 1-3 years in customer service; optical experience is preferred.
• Possess strong organizational, problem-solving, and logic skills, along with excellent customer service abilities and attention to detail.
  
  

Listed Below Are The Skills Preferred For This Position

• Strong organizational, problem-solving and logic skills.
• Excellent customer service skills.
• Attention to detail and accuracy.
• Pleasant Personality.
• Team Player.
• Typing – 35 w.p.m.
• Quick Learner.
  
  

What Happens Next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.