Full-Time - IT Support II

Our Opportunity:

Firelands Federal Credit Union is hiring a full-time IT Support II, to join our growing team! This position will be based at our Bellevue, OH location. Our ideal candidate is the Go-To Help Desk Resource and a Collaborator on Key IT and Credit Union Projects.

Who We Are:

At Firelands Federal Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, friendly environment while providing tools to make managing finances stress-free. We are a not-for-profit, member-owned credit union, which means every dollar of profit Firelands FCU makes is reinvested into the credit union through lower fees and better rates in the communities we serve. We are all in on people helping people.

Firelands Federal Credit Union is always in search of service-oriented employees with great attitudes! We recognize the importance of investing in our employees and offer an excellent benefits package.

• Credit Union Membership
• Volunteer Time Off
• Competitive Salary
• Paid Time Off
• Paid Holidays & Birthday
• Bereavement Pay
• 401(k) Retirement Plan
• Cash Balance Plan
• Group Health Insurance
• Prescription Card
• Dental and Vision Plan
• Flexible Spending Account
• Life Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Tuition Reimbursement

Responsibilities may include:

• Respond to user inquires and resolve technical issues via phone, email, or in person.
• Install, configure, and maintain hardware and software components.
• Troubleshoot network and connectivity problems.
• Have a good understanding of all credit union peripherals and department functions.
• Preform setup, configuration, or deactivation of use accounts.
• Document and track support requests to ensure timely resolutions. Assists IT Support Level I as needed.
• Collaborate with IT team members to escalate and resolve complex issues. Any escalated issue should have the required information gathered and an understanding of the issue before escalation.
• Provide user training and guidance on IT procedures.
• Ensure compliance with IT policies and procedures.
• Assists in department projects and may be asked to track required tasks or update the team.
• Is responsible for timely PC hardware replacement following a yearly schedule.

Typical Working Hours:

• Monday-Friday
• Hours of 8:20 am - 5 pm

Additional Requirements:

• Proficient in personal computers, software, and peripherals including but not limited to Microsoft Windows, Microsoft Office, OnBase, Adobe products, imaging scanners, and printers.
• A degree, certification, or equivalent experience in Information Systems is preferred.
• An aptitude to learn and understand various IT related duties is required.
• Aptitude to learn new assignments quickly and to retain information.
• Willing to travel to any branch as needed.
• Ability to perform many duties and to interact with several departments of the credit union.
• Ability to organize work and be detail oriented while handling a large volume of work.
• Keeping work area neat and organized.
• Ability to work independently with minimal supervision.