What are the responsibilities and job description for the Customer Service Representative position at First Bank?
At First Bank, we focus our employment efforts on people from our communities. Members from our communities understand our customer's unique needs. It is another way we give back by providing them the opportunity to work hard, better themselves, and craft a career.
We offer competitive benefits to our employees that meet their physical, emotional and financial needs to include.
- 401k plan for full-time employees
- Paid time off
- Paid disability days
- Company-paid basic life, long term disability and employee assistance program (EAP)
- Employee Stock Ownership Plan (ESOP)
- Cash bonus - paid annually when requirements are met. Requirements include community service and attendance at evening quarterly meetings
- Medical, dental and vision plans
Summary: Provide superior service in a variety of customer and financial relationship management and maintenance situations such as opening, maintaining, and managing deposit account relationships (CDs, IRAs, MMA, DDA, etc.), issue new, maintain or delete debit cards within system, and general customer education and management of online banking and Bill Pay, all within the limits of bank policy.
Reports to: Branch Manager
Essential Duties and Responsibilities:
- Follows and incorporates First Bank’s Core Values.
- Provides a complete range of First Bank’s services and assists customers with account related requests such as:
- Open, close and maintain deposit account relationships
- Funds transfers
- Automatic funds transfers (AFTs)
- Unauthorized ACH requests
- Stop payments
- Inquiries regarding bank deposit products and service charges
- Inquiries regarding ATM and Debit Card usage and limits
- Inquiries about checking and savings accounts transactions
- Inquiries about funds availability
- Check verification requests by third parties
- On-line banking and electronic issues
- Account Maintenance
- Address Changes
- Assist the Tellers as needed
- Research and resolve customer problems, acting as the customer liaison between other Bank departments.
- Recommend, present and cross-sell Bank products and services based on customers needs.
- Maintain a current and thorough knowledge of all Bank products and services.
- Perform necessary maintenance on existing customer accounts.
- Relate customer requests for service charge refunds to Branch Manager/Retail Banking Supervisor and process paperwork to refund customer service charges.
- Verify information on ATM/Debit Card application to the information in customer database.
- Place narratives on accounts with any updates, changes, or important information.
- Perform customer requested search, including printing statement and check copies.
- Issue new, maintain and/or delete debit cards within system.
- Contacts customers in reference to possible fraud on their account or debit card.
- Transfer funds to cover customer overdrafts as directed by Branch Manager.
- Performs other duties as assigned to contribute to the overall operation and profitability of the Bank.
- Completes all mandatory compliance related training within required deadlines and participates in any additional training assignments.
- Represents the Bank in the community through good customer relations.
Qualifications/Requirements:
- Bilingual, fluent in English and Spanish preferred.
- Experience in teller function desired.
- Excellent sales, interpersonal and communication skills
- Good understanding of Bank products and services
- Proficient in use of computer programs.
- Good organizational skills
Education/Training/Experience:
- High School Diploma or GED
- Customer Service experience preferred
- One to three years Bank experience preferred
