What are the responsibilities and job description for the CSR - Customer Service Representative position at First Elite Insurance?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Handle inbound and outbound calls to assist customers with their inquiries and concerns.
- Perform data entry tasks accurately and efficiently to maintain customer records.
- Provide excellent customer service by addressing client needs and resolving issues promptly.
- Support clients through various channels, including phone, email, and chat.
- Analyze customer feedback to identify trends and areas for improvement.
- Communicate effectively with team members to ensure seamless service delivery.
- Maintain up-to-date knowledge of products and services to provide accurate information to customers.
- Collaborate with sales teams to identify opportunities for upselling or cross-selling services.
Skills
- Proven experience in customer service or client support roles is preferred.
- Strong outbound calling skills with the ability to engage customers effectively.
- Proficient in data entry and computer systems; familiarity with CRM software is a plus.
- Excellent communication skills, both verbal and written, with the ability to articulate information clearly.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Strong analytical skills to assess customer needs and provide tailored solutions.
- Ability to work collaboratively in a team environment while also being self-motivated.
- A positive attitude and a commitment to delivering outstanding customer experiences.
Join our team as a Customer Service Representative where your contributions will make a significant impact on our clients’ satisfaction!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Belleview, FL 34420 (Preferred)
Ability to Relocate:
- Belleview, FL 34420: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17