Electronic Services Coordinator

First Federal Bank of Louisiana is currently seeking an Electronic Services Coordinator in the Electronic Services Department. The position is located at the Main Office in Lake Charles, Louisiana.

About Us

First Federal Bank of Louisiana is a full-service, locally owned, community bank that has helped build the communities we serve for 70 years. With 16 branches serving 11 communities in Louisiana, we are proud to offer our customers a wide variety of products and services to meet all of their financial needs. We offer Personal and Business Checking Accounts, Savings and CDs, multiple Retirement options, Home Equity Lines of Credit, as well as Mortgages and Consumer Loans. Our established Investment and Insurance divisions also offer a full line of products. Over the years, First Federal Bank has established a reputation for fast, professional service. We believe our customers expect and deserve nothing less.

Position Summary

Responsible for independently performing a variety of complex duties related to online banking, electronic banking products and services including, but not limited to, ATM terminals and cards, debit, online banking, Interactive Voice Response (IVR) system, eFunds, Treasury Management (TM), and ACH transactions.

Essential Duties & Responsibilities include, but are not limited to, the following:

• Assists in successful operation of the Bank's electronic products and services by following written policies and procedures
• Receives, distributes, and responds to emails for the Bank’s website
• Trains employees and customers on electronic services and products
• Troubleshoots problems and researches discrepancies related to electronic products
• Communicates and works with Deposit Operations, Deposit Services, and Retail Administration, as well as various other departments
• Ensures reported errors are investigated and resolved within the required timeframe
• Creates, reviews, and maintains various reports, logs, and documentation in accordance with record retention schedule; sends to applicable department or committee accordingly
• Assists with various Treasury Management duties, as needed
• Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.

Online Banking duties may include:

• Coordinates operation of the Bank’s Online Banking services
• Places stop payments for Bill Pay transactions, as requested by customers
• Assigns temporary passwords for customers on the Online Banking system
• Processes Online Banking ACH origination files; performs return notifications
• Distributes wire and stop payment information to appropriate department
• Oversees malfunctions and maintenance of Online Banking; provides technical support
• Performs audits on eCorp clients to ensure ACH compliance; audits of applicants and account maintenance for ATM and Debit Cards
• Monitors Online Banking users for suspicious activity and check fraud
• Serves as administrator for Online Chat services

ATM and Debit Card duties may include:

• Coordinates operation of the Bank's ATM network; serves as contact for third party servicing vendors and frontline staff; oversees ATM malfunctions and repairs; assists in new ATM installations
• Performs balancing and settlement of the Bank's ATM system and cash accounts; submits reports to the Accounting Department; researches out-of-balance situations; resolves customer and frontline discrepancies
• Responsible for purchasing, inventory, data retention, and distribution of ATM, Debit, and Gift Cards, including PINs; follows policy and procedures for hot cards

Minimum Qualifications

• High school diploma or general education degree (GED)
• Bachelor’s degree (B.A.) from four-year college or university OR Two (2) years related experience and/or training in a financial institution OR an equivalent combination of education, experience, and training that provides the required knowledge and abilities to perform the job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.