What are the responsibilities and job description for the Customer Relationship Liaison position at First Federal Community Bank?
Job Description
We are seeking a highly skilled Customer Relationship Liaison to join our team. As the primary point of contact for our customers, you will be responsible for providing exceptional customer service and building strong relationships with our clients.
Key Responsibilities:
- Provide personalized support to customers through various channels, including phone, email, and in-person interactions.
- Collaborate with internal teams to resolve customer issues and concerns.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain accurate records of customer interactions and transactions.
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with financial services industry a plus.
