Operations Account Generalist

Job Title

Operations Account Generalist

Status

Full-Time

Reports To

Operations Account Manager

Summary

Assists all aspects of servicing deposit accounts within the Operations department during vacations, sick days, and busy times, etc.

Job Requirements/Skills

(To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.)

• High School diploma or equivalent required. Advanced degree in business, finance, and accounting a plus.
• Computer skills, including knowledge of Windows based spreadsheet and word processing programs.
  
  

Primary Activities

(Essential duties and responsibilities include the following. Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• All aspects of checking/savings account maintenance including, but not limited to, processing new account documentation to ensure accuracy and completeness, process account change requests, perform QA of changes, and assisting banking center staff.
• All aspects of customer information file maintenance including, but not limited to, processing address change forms, return mail, lost contact activities, combined statements, perform QA of changes, and assisting banking center staff.
• All aspects of CD/IRA account maintenance, including but not limited to, processing new account documentation to ensure accuracy and completeness, process account change requests, maintain IRA plan information to ensure proper reporting, perform QA of changes, and assisting banking center staff.
• All aspects of exception processing, including but not limited to, account closure requests, NSF & rejected items, processing hold requests, QA of changes, and assisting banking center staff.
• All aspects of unclaimed property processing, including but not limited to, research of potentially unclaimed properties, preparing due diligence letters, assisting customers and branches with claims for unclaimed properties, and state reporting.
• All aspects of In/Out collections, including but not limited to: responding to account closure requests by mail and collection of check items outside of the standard return window.
• All other duties as assigned.
  
  

Competency/Skill Level

(The behaviors, knowledge, and motivations important to success in the job)

• Written and oral Communication skills
• Initiative
• Problem Assessment and Solving skills
• Detail Oriented
• Organizational skills
  
  

Key Behaviors

• Provides Proper Telephone Etiquette to Internal/External Customers
• Services Internal/External Customers Requests/Inquiries
• Reviews Required Documentation for Accuracy and Completeness
• Personal Development as Established with Manager
  
  

Bank Secrecy Act

• Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations.
• To be able to fulfill application requirements and responsibilities under the bank’s related policies and programs.
  
  

Critical Job Elements

(Essential duties responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Generally good working environment with moderate exposure to noise, extreme temperatures or other adverse factors.
• Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.
• Above average mental effort consisting of complexity of decision making, concentration and memory.
• Above average amount of pressure to work efficiently and accurately.