Job Title
Operations Research Generalist
Status
Full-Time
Reports To
Operations Research Manager
Summary
The position is responsible for assisting in all aspects of Operations research, imaging and supply fulfillment activities.
Typical Job Entry Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.)
- High school diploma or equivalent
- Previous banking experience with operations background preferred
- Competent in various software programs such as Microsoft Office, Word, Excel and PowerPoint
- Call Center or Help Desk experience a plus
Primary Activities
Essential duties and responsibilities include the following. Other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Operations research team supportPerform final review of supply orders and process invoicesAssist with Research, verification, and imaging activities as neededBackup for courier route between Main Office, Ops Center and Post OfficeCommunicate and resolve issues and conflicts that arise in an efficient and effective mannerAssist with special projects as neededAll other activities as assignedCompetency / Skill Level
The behaviors, knowledge, and motivations important to success in the job)
Ability to function independently of supervisionAnalytical abilityProblem assessment and solving skillsAbility to assess and take appropriate action when neededComputer / Internet / Mobile skillsExcellent customer service with written and oral communication skillsInitiative, Problem assessment and Solving skillsDetail Oriented with organizational skillsKey Behaviors
Provides Proper Telephone Etiquette to Internal / External CustomersServices Internal / External Customer Requests / InquiriesReviews Required Documentation for Accuracy and CompletenessPersonal Development as Established with ManagerBank Secrecy Act
Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering / Anti-Terrorist Financing / PATRIOT Act and OFAC regulations.To be able to fulfill application requirements and responsibilities under the bank's related policies and programs.Critical Job Elements
Essential duties responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Generally good working environment with moderate exposure to noise, extreme temperatures or other adverse factors.Some physical effort is required. Occasionally required to lift and / or move up to 25 pounds.Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.Above average mental effort consisting of complexity of decision making, concentration and memory.Above average amount of pressure to work efficiently and accurately.
