What are the responsibilities and job description for the IT Help Desk position at First Financial Federal Credit Union?
Company Description
First Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members in Monmouth and Ocean County. Our goal is make a first rate difference in our Member’s lives by providing the highest level of quality products and personalized services while maintaining financial integrity and stability. We have been putting people first and enriching our Member’s lives since 1936 by identifying their needs and providing trustworthy and value added solutions.
First Financial Federal Credit Union is a technology driven organization with efficient systems and easy to deliver products. We are par with community banks and can provide you with the kind of environment where your skills and talents can make a difference that will be noticed.
Job Description
Summary:
The IT Help Desk role is to assist with maintaining a stable operation of the in-house computer network. This includes installing, maintaining and supporting, all network hardware, software, and communication links. The individual will also help resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required.
Responsibilities:
- Assist with administration of desktop, servers and network
- Troubleshoot computer equipment including desktop, laptop, server, printer, monitors, telephones and other peripherals
- Reimage and upgrade existing desktops, install business applications, deploy to branch and departments
- Travel to branch locations as needed for support and maintenance of IT equipment
Qualifications
• High School Diploma/GED, Some College Preferred
• Credit Union Experience Preferred
• Computer Science Major or IT Minor
• Minimum 6 months of related experience in support and maintenance, upgrading, all computer equipment and troubleshooting operating systems, hardware, software, and peripherals.
• Previous experience in banking or financial industry helpful
• Able to communicate clearly and accurately in verbal and written format with the ability to interact in a pleasant and professional manner with internal and external personnel at all levels.
• Solid analytical reasoning along with problem solving skills
• Attention to detail and thorough follow up skills
• While performing the duties of this job, the employee is regularly required to sit; walk; stand; use hands; reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 30 pounds and 10 pounds frequently. Specific vision abilities required by this job include close vision and a majority of the day is spent at the computer.
• Ability to organize time and resources and set priorities to accomplish multiple tasks.
• Must be available to work Saturday's
Additional Information
As a First Financial employee, you'll enjoy a challenging work environment. We offer a great benefits package including Medical, Dental, Rx, Vision, Life Ins., Retirement Plans, Vacation, Sick and Personal.
All your information will be kept confidential according to EEO guidelines.
