Call Center Service Representative II

Call Center Service Representative II - Jacksonville, FL

Do you want to be part of a dynamic institution that is one of the fastest growing credit unions in the country? Become a part of the First Florida Credit Union team where our employees create a culture that enables our organization to be among one of the 100 Best Companies to Work For in Florida as designated by Florida Trend magazine for over a decade. In 2016 we won the Best Places to Work in Jacksonville award from the Jacksonville Journal. Our employees are the critical element in fulfilling the First Florida Credit Union mission of being a thriving credit union creating value for members by deepening relationships with current members and engaging with potential members.

Also, First Florida Credit Union recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees.

Role : Assist members and potential members with their phone requests; explain services, respond to problems, and direct phone calls to the appropriate area.

• Assist members and potential members with their telephone requests; answer questions about products and services and resolve problems that are within their authority to resolve; refer problems that are beyond their authority to their supervisor, along with their recommendations.
• Identify cross-sell opportunities and offer products and services to members.
• Maintain member account information on computer system and make sure that appropriate records are maintained and required reports are prepared.
• Assist other Departments as needed.

Experience and skills required : One year to three years of similar or related experience. Excellent communication skills as well as the ability to analyze member / customer needs. Must possess a friendly and professional demeanor.

Education : High School Diploma or Equivalent