Customer Identity and Access Management (CIAM) Product Manager

Locations: On site in Memphis, TN, Maryville, TN, Birmingham, AL, Lafayette, LA, New Orleans, LA, Charlotte, NC, Raleigh, NC, 

No sponsorship provided for this role. 

Summary:

The Identity and Access Management (CIAM) Product Owner will play a critical role in defining, managing, and delivering CIAM solutions that enhance the customer experience while ensuring robust security and compliance. You will collaborate closely with cross-functional teams, including developers, designers, and business stakeholders, to drive the CIAM products success. This role requires a deep understanding of CIAM concepts, customer needs, and technology trends. You would be responsible for:

• Lead the vision and architecture of complex digital business plans, programs and initiatives which have impact across the enterprise
• Ensure development team (agile) is creating value for the organization through the delivery of customer-focused product increments.
• Aligning with other Product Owners and senior management to define a product vision, creating, and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback.
• Review and analyze complex digital strategy for product/functionality/experience area
• Make decisions in CIAM strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures are compliance requirements

Expectations

• Deep expertise requiring significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas
• Accountable for specialized product development support based on deep product expertise and expert knowledge of Agile/Scrum processes, roles and practices
• Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
• Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements
• Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties
• Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field
• Requires innovative thinking to develop new solutions
• Impacts the technical or functional direction of part of an enterprise function or business segment
• Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
• Provides leadership guidance, make recommendations and collaborate with business to ensure solutions meets the business needs on a complex project or program
  
  

Education & Experience

• Undergraduate degree and / or product certificate preferred
• 5 years Product Owner or Agile related delivery experience
• Proven knowledge of Customer Identity and Access Management (CIAM) processes, framework, policies and systems.
• Strong leadership skills with experience leading efforts that require integration of multiple technology systems, operations, or customer service processes
• Strong knowledge of CIAM principles, methodology, and technologies such as SSO, SAML, OAuth, SCIM, JWT, OIDC, MFA, non phisable authenticators
• Previous experience and knowledge with related 3rd party CIAM solutions and platform.
• Agile certifications or experience operating in scaled agile delivery considered an asset

About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Tuition reimbursement
• Maternity and parental leave
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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