Account Risk Quality Control and Training Manager

About the Position:

As the Quality Control and Training Manager you will oversee the Account Risk and Fraud Operations Quality Control program for both the bank and fintech partners and provides leadership and reporting for the Bank. You will implement the quality control testing plans of the Bank’s AML/CFT program, including ongoing review and testing of the Customer Identification Program (CIP), Customer Due Diligence (CDD)/Enhance Due Diligence (EDD) processes, and Anti-Money Laundering (AML)/Countering the Financing of Terrorism (CFT) transaction monitoring.

You will lead a team of Quality Control employees in order to perform testing and reviews ensuring compliance with regulatory guidelines, and to enhance the effectiveness of the account opening/CIP and ongoing CDD processes.  Additionally, the Quality Control and Training Manager will serve as the lead in identifying and establishing training programs among Account Risk and Fraud Operations staff, ensuring a strong onboarding experience, ongoing education and development, and dissemination of the latest regulations pertaining to Account Risk and Fraud Operations.

What You Will Do:

• Responsible for the ongoing development and implementation of the Bank’s Account Risk and Fraud Operations Quality Control program
• Lead a team of Quality Control employees in order to effectively test and review practices
• Conduct analysis of identified deficiencies to understand root causes and provide early warning of problem areas or trends that need corrective action; coordinate implementation of system changes to correct deficiencies
• Provide timely reporting to management on results of all QC reviews
• Assist Account Risk and Fraud Operations management implementing system changes and other projects
• Identify, analyze, and recommend process improvements for the Account Risk  and Fraud Operations team
• Responsible for, in close collaboration with Account Risk and Fraud Operations management, the development and ongoing reporting of AML/CFT, OFAC and Fraud related metrics.
• Partner with Account Risk and Fraud Operations to:
  • Identify opportunities for additional education, development and ongoing training among all Account Risk, Fraud Operations, Bank and fintech partner staff
  • Develop or identify solutions for learning needs in partnership with the Human Resources Learning and Development Team
  • Implement and monitor the success of programming to management
  • Report key metrics and findings related to the effectiveness of training (time to productivity,
• Establish and maintain documentation related to remediation efforts and their resolution
• Perform other duties as assigned.

What We’re Looking For:

• A minimum of five years previous experience with AML/CFT program oversight, testing or examination experience
• Strong computer skills, including the Microsoft Office Suite and AML/CFT monitoring platforms
• Previous management experience
• Ability to present to groups and clearly articulate complex concepts
• Strong research and analytical skills
• Good organizational skills and the ability to handle multiple tasks
• Ability to interact with employees at all levels of the organization
• Ability to clearly communicate identified issues or opportunities for improvement, including proposed solutions

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us? 

Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do.  As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day.  Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness.  Have we mentioned free snacks, soft drinks and beer available on tap?  Want more?  How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.

Our benefits package includes the following and so much more:

• Medical Dental, Vision Insurance
• 401(k) Retirement Plan with Generous Match
• Professional Development Reimbursement
• 3 Weeks Paid Vacation Plus Paid Holidays
• Paid Volunteer Time
• Business Apparel Allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.