What are the responsibilities and job description for the Customer Service Representative position at First National Bank of Sycamore?
Overview:
Join our team as a Customer Service Representative where you will play a vital role in providing exceptional service to our valued customers. This position offers the opportunity to utilize your communication skills and assist customers with their inquiries and needs.
Position Overview:
- 15-25 hours per week
- Schedule varies between the hours of Monday - Thursday 8:30 am to 4:00 pm, (Fridays 8:30 am to 5:00 pm) and as needed on Saturdays 8:30am to 12:00 pm
- Delivers a unique client experience aimed at improving client financial wellbeing and creating loyalty
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
- Handles transactions efficiently and accurately by accepting account deposits and withdrawals, verifying cash and endorsements of checks.
- Accepts loan payments, issues money orders, and cashiers checks.
- Processes all transactions within authorized limits, which includes check-cashing limits - obtains manager approval on all required transactions.
- Identifies opportunities through meaningful conversations with clients and cross-sells products and services when applicable.
- Maintain up-to-date knowledge of bank policies, procedures, rates and services.
Skills:
- Strong customer service skills with a focus on resolving issues promptly and professionally.
- Proficient in data entry to maintain accurate customer records.
- Ability to handle calling with confidence and courtesy.
Requirements:
- High school diploma
- Basic computer proficiency
- Must be able to travel and work at different office branch locations (all located in Seneca and Wyandot counties).
Join our team as a Customer Service Representative to engage with customers, provide top-notch service, and contribute to a positive customer experience.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Sycamore, OH (Required)
Work Location: In person
Salary : $16 - $18