What are the responsibilities and job description for the Bank Teller / Customer Service Representative position at First State Bank?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and foster strong relationships to enhance customer satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly and effectively.
- Utilize financial software to assist customers with transactions and account management.
- Implement fraud prevention detection measures to safeguard customer information.
- Manage customer relationships through effective communication and relationship management strategies.
- Assist in financial sales by promoting products and services that meet customer needs.
- Perform cash management tasks, ensuring accurate handling of cash transactions.
- Utilize retail math skills to assist customers with pricing, discounts, and promotions.
- Maintain accurate records of customer interactions using customer relationship management (CRM) tools.
- Demonstrate proficiency in 10 key typing for efficient data entry and documentation.
Experience
- Proven experience in a customer service role is preferred.
- Familiarity with financial services or retail environments is a plus.
- Strong relationship management skills with the ability to build rapport with customers.
- Proficiency in financial software applications is advantageous.
- Basic math skills are essential for handling transactions accurately.
- Excellent communication skills, both verbal and written, are required.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us in delivering exceptional service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $13.34 - $15.37 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Bereavement leave
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Amarillo, TX 79101 (Required)
Ability to Relocate:
- Amarillo, TX 79101: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
