Front Desk Receptionist

First State Orthopaedics is looking for a Front Desk Receptionist our Southern Delaware locations which include Middletown, Smyrna, Dover, and Milford. There is the need to travel to these locations to provide direct support to physicians, mid-level providers, clerical staff and patients. Coordinates inter and intra office communications. Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks. Presents a positive image to supporting staff members and patients at all times.

**Rotating four and a half day work-day weeks, or four (10) hour shifts per week, Monday through Friday with a business day off.

Position Requirements:

High School Diploma or Associates Degree in related field, previous experience in a medical office practice, excellent communication and computer skills, patient service focus and professional appearance. Required to work flexible hours and travel between offices. Ability to work early morning two days a week, starting at 7:00 a.m. and closing 6:00 p.m.

Detailed Responsibilities:

• Answering incoming telephone calls
• Schedule appointments
• Ask MRI questions concerning metal, etc.
• If stents or other metal in the body, verify with Powerchart, family doctor or treating physician that the stent, metal or implant is MRI compatible.
• Update patient information.
• Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone, enter data in the computer, schedule appointments.
• Maintain good communication with MRI precert to ensure MRI is authorized.
• Carefully document all incoming messages and task to appropriate party.
• Refer calls of a clinical nature to the appropriate medical secretary or provider.
• Primary daily patient check-in and check-out, collection of demographic data, and collection and posting of co-pays.
• Process credit card payments and end of day settlement for credit payments.
• Complete end of day tally sheet for monies collected.
• Manage petty cash account.
• Create encounters
• Maintain adequate copies of all front office forms.
• Back-up or delegate other front office staff duties as needed.
• Cover front desk while co-worker at lunch.
• Maintaining patient confidentiality.
• Organizational responsibilities: promoting patient rights; responding appropriately to emergency situations; sharing problems relating to patients or staff with immediate supervisor in a timely manner.
• Coordinate timing with MRI tech and escort patient to dressing room to undress and give gown/shorts as necessary to proceed with MRI scan
• Inform MRI tech that patient is ready
• Prepare charts for the following day and check chart notes for any patients that may owe money.
• Place orders for any supplies.
• Fax or give charts/paperwork to radiologist for readings.
• Make sure readings are in charts prior to sending to be scanned.
• Fill out ER/Surgery billing sheet w/date, codes, encounter, etc.
• Verify information on billing sheet (encounter, etc. are correct).

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Orthopedics

Schedule:

• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Dover, DE (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $16 - $18