What are the responsibilities and job description for the Housing Support Staff position at First Step House?

At First Step House , "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission.

We are hiring for a full time Housing Support Staff located in Salt Lake City, Utah !!

The Housing Support Staff ensures resident welfare, resident safety, and resident accountability at CHARTER, Medina and Stratford Apartments. This position is responsible for overseeing the daily operations of the lobby by assisting residents, and any approved visitors, with entering and exiting the building, as well as their personal apartments. This position will also require staff to interface with the general public, therefore a strong ability to navigate potentially difficult interactions with a calm and outward demeanor is required. The Housing Support Staff will also assist the House Manager and Program Manager with additional administrative tasks and works in concert with the priorities of the Senior Management Team, the Executive Director, and the Board of Directors. Strong interpersonal boundaries and a clear understanding of ethical responsibilities are necessary for this position. The overall goals for this position are to (a) provide high-quality care to residents, (b) provide a high level of customer service to residents, funders, and other stake holders, and (c) provide support for the clinical and administrative teams.

Seeking flexibility? Join our team and experience the benefits of a consistent 36-hour work

20.00 - $23.52 per hour
Three 12-hour shifts
Day Shift : 6 AM - 6 PM
Grave Shift : 6 PM - 6 AM

Requirements :

A valid driver's license

Experience working with vulnerable populations preferred

High School diploma or equivalent

Peer Support Specialist Certification is preferred, but not required

Our full-time benefits include :

Robust Paid Time Off Program with Enhanced Benefits as You Grow with Us

Considerate Holiday Package : 15 Paid Holidays Annually, Including Your Birthday

401(k) employer matching (up to 5%)

Opportunity for annual merit increase and annual bonus

Medical, Dental, Vision, Life Insurance

Job Duties assigned, but not limited to :

Utilize mediation, conflict resolution, and crisis management skills (e.g. motivational interviewing, de-escalation tactics, etc.)

Driving residents to and from appointments

Has population specific knowledge (low income, history of homelessness, various mental health and substance abuse conditions)

Operate through a trauma-informed lens

Supports residents in achieving personal and therapeutic goals through verbal praise, tangible rewards, and rapport-building activities

Role models pro-social behaviors and attitudes to residents

For more information about our non-profit organization, you can visit our website at

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Job Posted by ApplicantPro

Salary : $20 - $24

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