Intake Client Care Coordinator

Benefits:

• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Competitive salary
• Flexible schedule
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Tuition assistance

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?
At FirstLight® Home Care, we’re dedicated to hiring the kind of people we would trust with our own families. We’re currently searching for quality caregivers who are committed to making a difference in the lives of others. For these folks, caregiving is not just a job – it’s a calling.

When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home.

Job Summary:
This individual will be responsible for the coordination of care of the clients. This individual directly interfaces with clients performing intakes, service evaluations, originating service plans, scheduling, and supervising care.

Intake Client Care Coordinator responsibilities include:
Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Conduct client intake calls, determine client needs, and schedule the in-home assessment. Must be able to list features and benefits for FLHC. Customer service skills are critical. Follow up with prospects to try and schedule the in-home assessment. Responsible for prospect follow-up process to include phone calls, emails, email campaigns,
• Enter, maintain, and correct client data into the computer
• Visit prospective clients or clients after referrals are made to introduce FirstLight Home Care
• Act as backup to Scheduler for determining shifts by matching caregiver qualifications and availability to clients’ needs
• Understand and adhere to established FirstLight Home Care policies and procedures
• Perform initial and ongoing in-home assessments, caregiver introductions, and supervision of services
• Complete appropriate visit records on time as per FirstLight Home Care policy
• Handle coordination of care for client services
• Report changes in client condition to agency employees involved in the client’s care
• Take calls after hours and weekends to handle emergencies, scheduling issues, and client referrals/intakes
• Participate in the quality assurance reviews and evaluations of the agency’s services
• Work toward continuous quality improvement
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

The ideal candidate will have:
To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

• High school diploma or general education degree (GED); and two (2) years related health care/home health care industry experience and/or training; or equivalent combination of education and experience.
• Previous caregiving experience (preferred)
• Previous, successful management experience required
• Prior scheduling experience preferred
• Proficient skills in Microsoft Office and or Google Suite and scheduling software required
• Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
• Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from team members, clients, customers, and the general public.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to discern when to escalate client situations, such as calling Supervisor or 911

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.