Senior Change Management Analyst

Position Summary

Reporting to the Senior Analyst, Change Management, the Commercial Platform Change Manager will be a key agent enabling the transformation and change delivered by our Commercial platform. This change manager will be a key bridge between the business, end users of the platform and technology as well as with the scrum of scrums of our commercial team. He or she will be responsible for understanding the various personas that utilize the platform, how they use the platform or other tools today, how changes will impact the usage as well as processes, manage the change and enable a successful adoption of platform capabilities allowing us to realize the benefits of transformational initiatives.

This person will work across various stakeholders groups that utilize the platform. Building key relationships with end users, building out the different personas, the change manager will bring the end user point of view to the platform strategy, definition and execution. The platform team executes utilizing agile methodology. As the platform delivers on transformational initiatives, the change manager will execute overall change management practices and enable ongoing showcases with end users to ensure user acceptance is attained while enabling iterative changes during execution so that the best user experience is delivered. The change manager will ensure proper communication of capabilities, how processes and experiences change with new releases and any appropriate training and training materials.

Candidate should be an outstanding communicator capable of describing capabilities of the platform, how it should be used and the business value it drives. Candidate should have strong critical thinking skills to understand and influence how things work today and how they will change tomorrow. Must be team oriented, foster empathy, and influence change at varying levels of the organization.

Principal Duties and Responsibilities

● Understands all customer groups and stakeholders of the platform

● Manages effective stakeholder engagement across all levels. Builds relationships with customers and stakeholders

● Executes effective change management activities from planning, ongoing user engagement and execution for small and large scale initiatives

● Partners with the product manager and product owners to bring user input and perspective to guide definition of features

● Documents customer experience on capabilities. Understands holistically how users work. Able to perform research and interviews to understand and identify key changes in users workflows, processes and interactions with technology

● Assesses the impact of changes across customer groups

● Facilitates creation of materials for communication, training to enable successful roll out

● Encourages creativity and challenge traditional thinking to provide the best user experience

Knowledge, Skills and Qualifications:

Number of Years of Work Experience: Number of Years of Work Experience: 5 years in change management

Required Skills:

● Change practitioner with experience in rolling out new capabilities or processes to multiple stakeholder groups

● Worked in or around big technology teams executing transformational programs

● Ability to understand business problems and bridge with technology capabilities

● Experience with Agile teams and delivery and operating in an Agile environment

● Experience with project/program management and partnering with cross functional teams

● Strong, proven problem-solving skills with the ability to quickly analyze issues and focus on potential solutions

● Must be committed to a culture of continuous improvement

● Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.

● Must be able to communicate effectively with users, executives and senior leaders at all levels

● Ability to effectively prioritize and execute tasks

● Strong communication, influencing, and presentation skills

● Exceptional organizational skills with the ability to manage multiple projects with competing priorities.

Preferred Skills: ● Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines

● Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines

● CCMP, Prosci or equivalent change management certification

Education: BS/BA degree with relevant Change Management & Technology experience