Onboarding Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Onboarding Manager

What does an Onboarding Manager do at Fiserv?

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.

What You Will Do

• Be the first to welcome a new customer after they completed the sales process
• Have kick-off and revisions calls with customers regarding their websites
• Manage tasks with our design and content teams
• Conduct website quality assurance (don’t worry, we’ll teach you!)
• Own a queue of 40-50 customers and hit your onboarding timelines
• Train customers on the platform, their menu, various integrations (social, reservations, etc.), and all other aspects of the product
• Help shape future product development based on customer feedback and insights
• Uphold BentoBox’s core mission, vision, and values
  
  

What You Need To Have

• 2 years experience working within a SaaS company in sales, onboarding/implementation, customer success, or support
• Proven ability to be hyper-organize and strong multi-tasker who can easily manage numerous projects all at different stages of the onboarding process
• Excellent verbal and written communication skills
• Strong interest in problem-solving and comfortable with setting clear expectations
• Hyper-organized and strong multi-tasker who can easily manage numerous projects all at different stages of the onboarding process
• Basic understanding of how a website is structured, designed, and hosted
• Experience with standard CRM systems, Salesforce, Hubspot, etc.
  
  

What Is Nice To Have

• High energy and ambition; enthusiasm to give 150% every day to help support restaurants so they can better serve their communities
• Passion for the hospitality industry and for helping owners and operators thrive in a digital world
• Hyper-organized and strong multi-tasker who can easily manage numerous projects all at different stages of the onboarding process
• Very strong attention to detail and creative eye (we lead with best-in-class design)
• Positivity, patience, and professionalism
• Experience in the hospitality industry is a huge plus
  
  

In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Salary Range

$55,600.00 - $93,700.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

What You Should Know About Us

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our Commitment To Diversity And Inclusion

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.