What are the responsibilities and job description for the Professional Services Consultant (ACH/PEP+) position at Fiserv?
What does a great Professional Services Consultant (ACH/PEP+) do?
You will be key member of the Fiserv and client’s project team, by providing ACH/PEP+ processing expertise and business analysis support for Fiserv’s PEP+ product solution set.
As an Professional Services Consultant (ACH/PEP+), you can look forward to:
- Performing complex analysis of business goals, objectives and needs of the ACH PEP+ operations processing environment per assigned bank client(s).
- Building detailed professional client facing documents which include Project Scope; Business Requirements; Gap Analysis; Test Plans; Test Scripts; Project Plans; Training Materials and additional documentation as needed.
- Presenting/Facilitating onsite or remote client facing meetings related to ACH PEP+ Project Lifecycle activities.
- Building functional documents with value directed toward customer deliverables and assistance in the implementation of Fiserv ACH PEP+ related products such as core PEP+, Direct, Exchange and PaymentView ACH.
- Maintaining, develop and deliver ACH PEP+ processing and product specific training to assigned bank clients.
- Providing ACH PEP+ processing operations expertise in identifying, evaluating and configuring applications and procedures based upon NACHA standards, bank client requirements and operating environment.
- Assisting in functional testing and support of Fiserv’s ACH PEP+ products already in production or being implemented.
- Making recommendations and process changes to improve ACH PEP+ processing for assigned banking client.
- Assisting in Sales calls and/or the creation and review of Fiserv’s ACH PEP+ product presentations.
- Identifying needs for PS Services or add-on modules leading to new sales opportunities.
- Building and maintaining client relationships in a manner achieving high customer satisfaction.
- Other duties as assigned.
You can grow professionally and personally in an environment where your business operations expertise, innovation, and leadership are valued and rewarded!
Would you love being a valued consultant to our customers, offering insight and training on how to get the most out of our ACH solution? Are you an independent self-starter that can take initiative and enjoys interacting with all levels within an organization? If you are seeking an opportunity where you can utilize your outstanding communication, client relationship and organization skills, then we want to hear from you.
Basic qualifications for consideration:
- Minimum of 5 years of previous ACH Business Analysis experience in an ACH business operations environment.
- Minimum of 5 years of bank or financial operations experience.
- High school diploma required
Preferred qualifications for consideration:
- Bachelor’s degree preferred
- ACH AAP certification.
- Prior Business Consulting experience a plus.
- Prior project execution oversite experience a plus.
Learn more about us.
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. We help clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.
We welcome and encourage diversity.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Fiserv is an equal opportunity employer/disability/vet.
