What are the responsibilities and job description for the Customer Service Representative position at Fishman Flooring Solutions?
Fishman Flooring Solutions, an industry leader and voted a Top Workplace for 2019, 2020, 2021, 2022 & 2023 is searching for the next great addition to our office team in Baltimore, MD. This Customer Service position is a fantastic opportunity to make an impact with a growing, but stable, 100% employee owned company. The Customer Service position places a high emphasis on delighting the customer.
Fishman Flooring Solutions offers employment with a family-oriented organization in business for more than 105 years , and a competitive benefits package. Just some of the benefits include : health / dental / vision insurance; paid time off, holidays; profit sharing bonus plan; retirement / 401k; and employee stock ownership plan.
The ideal candidate will possess :
- Flooring experience preferred
- Experience with operating in a customer service capacity to assist sales staff and customers with orders, purchases, questions and problems
- Ability to receive and enter orders, resolve challenges, track orders and shipment status, process returns
- Experience in multi-tasking in a high-volume customer service call center
- High level of interpersonal and communication skills
- Basic computer proficiency and excellent data entry skills
Bi-Lingual candidates are encouraged to apply!
Apply now to be considered for this outstanding opportunity to grow with Fishman Flooring Solutions!