What are the responsibilities and job description for the Front End Manager position at Five Below?
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all associates and managers are Wowing the Customer through personal contact with customers. Trains the Wow Crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading Front-End Operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Leads the Candy Ordering Process in their assigned store; is responsible for maintaining the appropriate level of inventory to ensure candy is in stock.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the assistant store manager to recruit, train, coach, develop and supervise all associates. The front-end manager will also assist in scheduling to ensure the store staffing levels meet or exceed expectations.
- Reviews all corporate communications and reacts accordingly.
- Partners with supervisors or corporate office regarding store issues.
- Uses financial reporting to drive business opportunities and assists with the entire payroll process to ensure the labor budget is in line with plan. This role is responsible for cash handling procedures including but not limited to preparing and dropping bank deposits. Authorizes register functions including post voids, returns, and discounts.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures and Human Resources policies and procedures.
- Accountable for driving Key Metrics : Sales, ADS, CSAT Scores, and Expense Control.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the General Manager, as dictated by store needs.
QUALIFICATIONS
ESSENTIAL JOB FUNCTIONS
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!
Five Below is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities . If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
Position Type : Hourly
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