Service Scheduling Coordinator

Location: Five Star Mitsubishi

Position Overview:
Five Star Mitsubishi is seeking a highly motivated and organized Service Department Business Development Representative to join our team. The ideal candidate will play a key role in delivering exceptional customer service by handling all incoming service calls, scheduling appointments, and ensuring a seamless experience for our customers.

Key Responsibilities:

• Customer Interaction:
• Answer all incoming service calls promptly and professionally.
• Provide detailed information about the services offered by the dealership.
• Address customer inquiries, concerns, and requests effectively.
• Appointment Scheduling:
• Schedule service appointments in line with departmental guidelines and technician availability.
• Confirm and update customer appointment details in the system.
• Proactively follow up with customers to confirm upcoming appointments and reschedule as needed.
• Customer Relationship Management (CRM):
• Maintain accurate and up-to-date customer records in the CRM system.
• Utilize CRM tools to manage follow-up calls and service reminders.
• Collaboration:
• Coordinate with the service advisors and technicians to ensure efficient scheduling and minimize downtime for customers.
• Communicate customer needs or special requests to the service team effectively.
• Performance Goals:
• Meet or exceed key performance indicators, such as call response time, appointment scheduling accuracy, and customer satisfaction scores.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Previous experience in customer service or call center roles preferred, but not required.
• Familiarity with automotive services is a plus.
• Proficiency in computer systems and CRM tools.

What We Offer:

• Competitive compensation package.
• Comprehensive training and development opportunities.
• Supportive team environment.
• Benefits including health insurance, paid time off, and more.

How to Apply:
If you have a passion for delivering exceptional customer service and are looking to grow with a reputable dealership, we’d love to hear from you! Submit your application today.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Altoona, PA 16602 (Required)

Ability to Relocate:

• Altoona, PA 16602: Relocate before starting work (Preferred)

Work Location: In person

Salary : $13 - $17