What are the responsibilities and job description for the Service Manager position at Five Star Food Service, Inc.?
Join Our Team as a Service Technician Manager at Five Star Breaktime Solutions
Five Star Breaktime Solutions is looking for a Service Technician Manager to join our team! As a key leader in our organization, you will oversee and support a team of skilled service technicians to ensure that our coffee equipment is maintained and serviced to the highest standards. If you have a strong background in technical service, team leadership, and customer satisfaction, we want to hear from you!
Key Responsibilities:
- Lead, manage, and mentor a team of service technicians to ensure the highest level of customer satisfaction.
- Coordinate and oversee the installation, repair, and maintenance of coffee equipment at customer locations.
- Ensure all service technicians are properly trained on new equipment and company procedures.
- Manage service schedules and ensure timely responses to service requests.
- Monitor and ensure the quality of service, resolving any issues or escalations promptly.
- Work closely with the operations and customer service teams to align on customer needs and service expectations.
- Conduct performance reviews, provide coaching, and develop technicians to improve their skills and career growth.
- Oversee inventory management for spare parts and ensure service vehicles are properly stocked and maintained.
- Maintain up-to-date knowledge of the latest coffee equipment and industry trends to ensure exceptional service and innovation.
- Implement and enforce safety protocols and ensure compliance with all company policies.
Qualifications:
- Proven experience as a Service Technician, with at least 3 years of experience in a leadership or supervisory role.
- Strong mechanical, electrical, and troubleshooting skills, particularly with coffee equipment.
- Excellent communication and interpersonal skills to manage a team and interact with customers.
- Strong organizational and time management skills to manage schedules and priorities.
- Ability to identify and implement process improvements for team efficiency and service quality.
- Experience with inventory management and maintaining accurate service records.
- Ability to work independently and make sound decisions in a fast-paced environment.
- Valid driver’s license and clean driving record.
What We Offer:
- Competitive salary and benefits package.
- Medical, vision, and dental insurance.
- Paid vacation and holidays.
- 401(k) matching program.
- Opportunities for professional growth and career advancement within the company.
- A supportive and collaborative work environment.
- The chance to be part of a passionate and innovative team in the coffee industry.
If you’re ready to take the next step in your career and lead a team of talented technicians in the coffee industry, apply today to join Five Star Breaktime Solutions.
Five Star Breaktime Solutions is an equal opportunity employer, and we welcome candidates of all backgrounds to apply. EEO/Disabled/Veteran
