OFFICE MANAGER

Primary Responsibilities

*Front Office/Call Center Manager*

• Oversees Front Office/Call Center, works with all staff as needed
• Reconciliation of daily journal and balance petty cash, and if needed prepare weekly bank deposit
• Answer phones and handle as needed. Third back up to Medical Receptionist I and II
• Check in/out patients. Third back up to Medical Receptionist I and II
• Maintains relationships within multi-specialty organizations as well as the hospital, outpatient surgery centers and surrounding medical community, share on call schedules for all clinics with hospital, etc.
• Oversee inventory and purchases of office supplies
• Evaluate organizational systems and make process improvement recommendations to ensure effective service delivery
• Supervise patient care services relative to medical records documentation, charting, filing, transcription, appointment scheduling, refunds, patient recalls and collections ensuring HIPAA compliance. Lead manager for front office duties.
• Dismisses patients from practice when necessary
• Work with physicians and managers to maintain efficiency and quality throughout the practice
• Works with direct reports to establish performance standards for work assignments, monitors work status and progress including goals and objectives
• Ensures quality of work performed by direct reports in area(s) of responsibility
• Available to gap fill and back up medical and clerical staff as office volume demands and dictates
• Receive and respond to all answering service electronic messages from patients timely
• Work with billing to monitor charges and payments and educate patients on billing policies and procedures
• Liaisons with patients, health care professionals and patient’s family members in a compassionate and kind manner
• Coordinate and participate in on-site special events such as Health Fairs and Meetings
• Develop staff through coaching, mentoring, training, and guidance
• Completes performance evaluations for direct reports on a timely basis
• Conducts disciplinary and termination meetings after consulting with Administration
• Assists all staff in the interpretation of policies and procedures

Knowledge, Skills and Qualifications

• eClinical Works knowledge
• Knowledge of current medical terminology in order to communicate with physicians, staff, and patients
• Strong proven leadership and communication skills
• Ability to read and interpret documents such as professional journals, safety rules, operating and maintenance instructions, procedure manuals and government regulations
• Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings and group settings; must be able to relate to and work with ill, emotionally upset and sometimes hostile people
• Ability to anticipate and react calmly to emergency situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to make independent decisions and delegate responsibility and duties
• Ability to follow direction
• Proficient computer skills, including working knowledge of Microsoft Office Suite, email systems, and web-based programs
• Ability to handle multiple tasks simultaneously
• Must Have High School Diploma or equivalent
• Exceptional verbal and written communication skills
• Exceptional Organizational skills
• High standards of professionalism, customer focus and confidentiality

Reports To

• Practice Administrator

Benefits

• Medical & Dental: 100% employer-covered for the employee
• 401 (k) with Employer Match
• Life Insurance and Long-Term Disability
• Paid Time Off
• Vision-Voluntary