CRM Solutions Manager

Responsibilities: • Manage Salesforce enhancements and features from ideation through development and delivery. • Conduct regular discovery meetings with stakeholders to define, document and prioritize requirements for Salesforce. The ability to distill pain points and problems into actual requirements is critical to this role. • Maintain and prioritize product backlog to ensure the team is delivering stories on schedule AND that the stakeholders are aware of this schedule.  We work in an Agile development environment with 2-week sprints.  This role will manage key work stories to ensure completion. • Work closely with the Director of Salesforce Development to determine technical solutions for managed stories.  Help admins prioritize the work as needed. • Project Management skills to ensure completion of each work story is essential.   Often times, the path to completion will present hurdles and unplanned complexity.  This role ensures that the challenges are addressed and projects are pushed to the finish line. • Research current solutions (Salesforce add-on products) in the marketplace to solve for various pain points within the Sales Operations function. • Assist Stakeholders with team adoption of new features/functionality. This includes regular communication to stakeholders and their teams via email and meetings. • Be the voice of the Stakeholder - audit users’ experience with the Product to optimize that experience, provide value, and analyze feedback to adjust the Product Roadmap as necessary. • Be a team player with the Salesforce Development team!  Work collaboratively in daily meetings to reach team goals. • Develop skills and knowledge on Salesforce features, functionality to provide excellent customer service to your stakeholders. • Organize and facilitate sprint planning, daily stand-up meetings, sprint reviews, retrospectives • Track and communicate team velocity and sprint progress to all affected teams and management. • Assist the team in making appropriate commitments through story selection and task definition. Competencies: • Project management experience and ability to manage up and down. o Firm and can handle tough or competing personalities; experienced in communicating with senior management. o Able to work with CRM Team and component teams or consultants outside of the CRM Team firmly to remove roadblocks for success. • Salesforce Administrator Certified • Understanding of the customer lifecycle and the role of Salesforce to support each stage. • Ability to work collaboratively across the various business functions, maintain a strong relationship and work towards solutions that help the business.  • Strong focus on getting work done and doing everything possible to keep projects on track; polite but firm on timelines. • Understands the measure of success is completing work and user engagement -- successful delivery of work and communication to stakeholders. • Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs (or strong Project Management skills with ability and desire to learn this process). • Well organized and enthusiastic with strong interpersonal skills/relationship building skills. • Basic knowledge of Salesforce.com and curiosity and passion to build foundational knowledge of Salesforce.  Passionate about solving business issues in Salesforce.com without losing sight of what’s good for the business. • Communicates effectively, manages conflict and drives user engagement. • Able to handle lots of change & requests from leadership; ability to pivot when needed. • Salesforce Sales Cloud Certification will be a plus. #LI-ES1 #remote

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