What are the responsibilities and job description for the Scheduling Coordinator - Call Center position at Fleetrock, LLC?
HIGH ENERGY PROBLEM SOLVERS NEEDED! We are seeking energetic and reliable professionals to join our team of Scheduling Coordinators. The successful candidate will be responsible for answering incoming calls from our customers and vendors while utilizing company guidelines for complete resolution.
Our Scheduling Coordinators play an important role in executing our service process and delivering a best-in-class customer experience, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Training will be provided for the following tasks:
- Reviewing Estimates and Invoices for cost savings, warranty as appropriate
- Scheduling Preventative Maintenance for small, medium, and heavy-duty equipment
- Overseeing the work of service providers to ensure accurate and timely repairs
- Issuing PO numbers and approvals
- Vendor optimization
- Align Vendor costs when on-boarding new vendors
- Demonstrate excellent customer service skills in speaking with Fleetrock's customer and vendor network
- Proficiency with computers including Microsoft Word, Excel, Outlook required
- Proficiency with computers and the ability to multi-task as needed
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Education:
- Associate (Preferred)
Experience:
- Scheduling: 3 years (Required)
- Call center: 5 years (Required)
- Customer Service: 6 years (Required)
- Computer skills: 6 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Relocate:
- Quakertown, PA 18951: Relocate before starting work (Required)
Work Location: Hybrid remote in Quakertown, PA 18951
Salary : $19 - $21