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Technical Sales Support Professional - Couplings

Flender Corporation
Elgin, IL Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/13/2025

Technical Sales Support Professional - Couplings

Company Description

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years.

We're now hiring a talented Technical Sales Support Professional- Couplings for our team in Elgin, IL on a full-time basis. If you're eager for your next challenge, Flender is a great place to grow your career.

For more information on Flender, please see website :

Equal Employment Opportunity Statement

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

Position Overview / Responsibilities

Technical and quotation sales support for Flender sales channels (Business developers, Account managers, Customers including Partners and Distributors, 3rd party sales representatives, and Repair Centers), which includes :

  • Selects, prepares, and presents technical and commercial proposals for couplings, spare parts and services using internal selection tools.
  • Reviews customer technical specifications and offers couplings, spare parts, or services for different types of industrial markets, such as Minerals / Mining, Oil & Gas, Material Handling, Extrusions, Pumps etc.
  • Resolves technical problems to meet customer requirements.
  • Reviews and clarifies technical & commercial requirements of customers prior acceptance of customer purchase orders.
  • Prepares internal quote / purchase order related documents for management approvals.
  • Communicates with customers on all product related topics (incl. technical aspects, order documentation, tracking, quote development etc.).
  • Coordinates Flender technical and commercial solutions with local or HQ teams.
  • Supports internal order management or procurement teams from technical point of view.
  • Maintains internal sales management documents or databases.

Acquires knowledge in order management to support the end-to-end process, which includes :

  • Clarifies (technically and commercially), processes and confirms customer purchase orders in Flender's ERP system.
  • Initiates and manages material returns.
  • Initiates and supervises customer's expedite requests within the Elgin organization and with intracompany suppliers.
  • Tracks order status and supports customers with delivery dates, invoices, etc.
  • Supports Flender sales channels (business developers, account managers, sales reps, distributors, etc.) in a flexible and adequate way.

    Prepares and presents demonstration materials for internal or external parties both locally and at off-site locations.

    Represents Flender Couplings at trade shows and during customer visits when in-person support is requested from account managers.

    Required Knowledge / Education / Skills

  • Communication skills for technical and commercial clarifications with customers.
  • Intermediate knowledge of MS Office tools (Outlook, Excel, Word, PowerPoint).
  • Capable of working with others in a team environment.
  • Open and capable of analyzing and improving processes, business methods and / or technical components.
  • Capable of managing tasks and setting realistic goals to achieve targets.
  • Experience

    Good knowledge in a technical field or business method including the basic theoretical background.

    Basic business understanding.

    Preferred Requirements

  • 1 to 2 years of sales / customer service / application engineering experience (inside or outside sales) preferred.
  • BS preferably in Mechanical Engineering, Electro-Mechanical Engineering, Mechatronics or Technical Degree in related field preferred.
  • Capable of reviewing and understanding technical drawings / documents preferred.
  • Experience working with customers in a sales setting (commercial, retail etc.).
  • Your contact person(s) for this job posting is / are :

    AnnMarie Day

    Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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