What are the responsibilities and job description for the Project Manager, Implementation position at Flex Dental?
About Curve Dental:
Curve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.
Beyond the day to day business we are committed to building a work environment where employees feel safe and appreciated for their contributions. We value our team's individual and combined success, and we have fun along the way!
The Project Manager position primarily acts as the coordinator and main point of contact for new users as they adopt our Curve Hero Dental Practice Management Software. This position is the primary liaison between the client and our internal team (data services, training, and support) and will drive the delivery of our client engagements according to the agreed upon scope, time and budget—all while ensuring the highest degree of customer satisfaction.
Responsibilities:
This position will coordinate multiple concurrent projects and will work with a number of resources, both internal and external. From the initiation of a client implementation through to completion, this position will be responsible to:
- Develop a thorough understanding of client business requirements, and plan implementation projects with these needs in mind.
- Set and manage Client expectations, and clearly communicate Hero Implementation Project Plan, key deliverables and timelines, and Client roles and responsibilities.
- Manage, track and communicate the progress of several concurrent client implementation projects.
- Coordinate client training, data conversion, and general set-up requirements. Communicate between internal teams what the needs and expectations are for the Client.
- Ensure timely resolution of discrepancies and implementation project roadblocks.
- Acquire signoff of key deliverables from Clients as required, such as Preliminary and Final Data Review Forms.
- Communicate change orders, status reports, and risk reports as required.
Qualifications:
- Proven experience in Project/Implementation Coordination, specifically leading change related to enterprise software solutions
- An understanding of common industry standard business practices as related to the dental or medical professions
- Experience with software in a SaaS environment is an asset.
- Experience with JIRA, Netsuite, Windows (XP or higher) and Mac OS (10.4 or higher) is an asset
- Excellent verbal and written communication skills, particularly phone and email correspondence
- Basic knowledge of computer hardware, database structure and network troubleshooting
Compensation is dependent on experience, education, etc. (paid hourly)
