What are the responsibilities and job description for the Customer Service Representative position at Flex Pack?
1st Shift
Green Bay, WI
Posted on
11 February, 2025
Why work for Flex Pack?
Flex Pack offers a work environment characterized by teamwork, ethics and advancement opportunities. Together we work hands on creating practical alternatives to more traditional packaging materials. We offer a clean, safe and productive work environment.
What we offer:
Teammates enjoy a number of benefits and perks through employment at Flex Pack. Our benefits include:
- Paid Time Off available after a short introductory period
- 8 Paid Holidays
- A generous 401(k) match
- Affordable Health, Dental and Vision Insurance options (HSA and FSA eligible)
- Employer Paid Short Term Disability
- Employer Paid Basic Life Insurance with additional coverage options available
- Supplemental Benefits – Accident, Critical Illness and Hospital
- Employee Referral Program
- Casual Dress
- Career Advancement…and MORE!
Are you the right fit?
The people are the difference makers at Flex Pack. Our teammates are dedicated, hardworking and focused on delivering the best service and products in the industry. This might be the job for you if you:
- Are self-motivated and proactive
- Possess a can-do attitude
- Want to be challenged and are willing to learn new things
- Are able to make good decisions and adapt well to changes
- Work well in a fast-paced environment
Job Summary
The Customer Service Representative is responsible for responding to customer inquiries on production scheduling and completion. The CSR works internally to research and obtain accurate information to respond to the customer.
Essential Functions:
- Interacts with customers via telephone, email, online chat or in person to provide support and information on an assigned product or service.
- Researches and traces data to provide accurate information to customers relating to orders.
- Ensures appropriate actions are taken to resolve customers’ problems and concerns.
- Provides updates and / or communicates order and schedule changes to customers.
- Queries customers to source additional information to process orders.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Facilitates communication between scheduling and production as needed.
- Serve as a point of contact for customers.
- Provide administrative support functions to Customer Service Manager, Master Scheduler and Sales.
Secondary Qualifications:
- Logs and tracks commonalities in service issues specific to internal constraints as well as customer specific issues.
- May work with Product Development on customer clarifications in specifications.
- Journals and organizes information provided to customers for reference.
- Maintains customer database and updates information.
Minimum Qualifications:
- One (1) to three (3) years of Customer Service and Support experience required.
- Experience in a manufacturing environment preferred.
- Proficiency in Microsoft Office; Excel, Word, Outlook and data entry accuracy.
- Excellent verbal and written communication skills, that allow you to inform, help and advise customers clearly.
- Active listening skills; to understand exactly what customers require.
- Ability to work well under pressure and handle changing priorities.
- Demonstrates problem solving skills with high attention to detail.
- Ability to prioritize projects through good organization and time management.
- Ability to work independently and with others in different departments.