What are the responsibilities and job description for the Front Desk Coordinator position at Flexjet?
Our Front Desk Coordinator will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction. This position is a crucial role at our Global Headquarters facility and ensures the highest level of service and attention to detail to all clients and processes.
DUTIES & RESPONSIBILITIES
Maintain and direct a high volume of incoming calls appropriately
Politely welcome arriving clients, guide them to their destination, and confirm the individual they are scheduled to meet in a friendly and approachable manner
Answer basic inquiries, route calls to appropriate personnel and take messages as necessary
Ability to professionally interact with all levels of Leadership
Perform other duties such as:
- Maintain schedule for on-site conference rooms
- Writing Letters/Emails
- Provide administrative support as needed
- Mail room functions
- Create badges for new employees
- Assisting with on-boarding preparation as needed
- Stocking Coffee areas
- Ordering and setting up catering/office supplies
- A variety of other related duties as requested
EDUCATION & EXPERIENCE
Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels.
Associate's degree (A. A.) or equivalent from two-year college or technical school; 1-2 years of customer service experience in a high-end service industry; or equivalent combination of education and experience
Experience with basic office administrative procedures with knowledge of use and operation of standard office equipment
Human Resources classes or experience preferred
REQUIRED SKILLS
Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook
Strong interpersonal, verbal/written, and presentation skills are necessary to perform job at the expected level
Ability to keep calm demeanor regardless of situations presented and handle many customer demands in a fast paced environment
Ability to multi-task and re-prioritize responsibilities
Must possess a passionate attention to detail and the ability to work in a team atmosphere
Perform in a high paced business environment
High ethical standards and integrity, along with a proven ability to pivot when necessary
