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Customer Care Specialist

Flexsteel Home
IA Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025
  • Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
  • Work independently within established procedures requiring minimal escalation.
  • Respond timely with customized responses to customer inquiries via email, phone, & chat.
  • Coordinate & communicate effective resolution for unique, complex scenarios.
  • Diagnose & resolve product concerns both inside & outside of the warranty period.
  • Support order management requirements received via email, EDI, and customer portals.
  • Capture appropriate information in a customer relationship management (CRM) application.
  • All other duties as assigned.

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