What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE (Call Center) position at Florida Co.?
Benefits:
CONFIDENTIAL COMPANY is seeking a Customer Service Representative to join our call center team. This role is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset.
BI-LINGUAL IS A REQUIREMENT
General Description:
Experience & Skills Requirements:
Company Perks
- Company Funded IRA
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
CONFIDENTIAL COMPANY is seeking a Customer Service Representative to join our call center team. This role is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset.
BI-LINGUAL IS A REQUIREMENT
General Description:
- Respond to internal and external inquiries via email, phone, 2-way radio and face-to-face.
- Provide a single Point of Contact in order to produce a consistent customer experience.
- Process customer orders from start to finish
- Process credit card payments
- Process daily cash receipts
- Manage and update client accounts
- Cultivate rapport with customers.
- Is responsive to customer’s needs (i.e. return messages, timely follow-through)
- Provide customer inquiries with pricing and knowledge of the services we offer.
- Update and maintain client databases with up-to-date information.
- Fulfill customer expectations with realistic commitments.
- Assist in building profitable sales by enhancing customer satisfaction and confidence.
- Assist with Dispatch/Operations.
- Complete all paperwork, reports and administrative tasks in a timely, complete, and accurate manner.
- Perform general administration tasks.
- Support other departments.
Experience & Skills Requirements:
- Excellent communication and active listening skills
- A warm, approachable manner
- Problem-solving abilities
- Ability to prioritize and multi-task
- At least 2-5 years experience in a customer service position
- Extensive experience using MS office software-Word, Excel, Outlook
- Experience using database management systems
- Entry level knowledge of computer application (Excel preferred)
- Knowledge of clerical skills, general clerical experience
- Data entry skills
- Ability to multi task and good organization skills
- Ability to use 10-key
- Valid Florida Driver’s License
- Florida Express Environmental incentives include:
- $500.00 Safety Bonus per month (earned)
- $5000.00 Annual Safety Bonus for meeting monthly criteria (earned)
- Christmas/Tenure Bonus
- Simple IRA Contribution (Company Paid)
- Health Benefits
- Health Insurance 100% Employee premium paid by the employer, 70% Family premium paid by the employer
- Dental Insurance 100% Employee premium paid by the employer, 70% Family premium paid by the employer
- Vision Insurance 100% Employee AND Family premium paid by the employer
- Teledoc - Free for EE and anyone living in the home
- EAP Employee Assistance Program – Free
Company Perks
- Holidays
- Publix Gift Cards at Thanksgiving
- Company Events
- Free personal garbage service if the employee lives within our service area
- Gym Membership- along with FEWR Logo Gym Bag Kit
- 64 Hours of PTO after 9 months
- Company provided lunches throughout the year
- Company Shirts & hats are provided periodically
- Verizon Wireless 18% discount
Salary : $5,000
