What are the responsibilities and job description for the IT Operations Support position at Florida Design Works?
Job Summary:
The IT Operations Support is responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.
Supervisory Responsibilities:
The IT Operations Support is responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.
Supervisory Responsibilities:
- None
- Provides technical support to customers and staff, troubleshooting and resolving issues promptly and professionally
- Monitors system performance and ensures that all systems and processes are running efficiently
- Installs and configures hardware, software, and networks
- Performs system maintenance tasks, including system upgrades and patches
- Creates and maintains user accounts and access levels
- Monitors network security and ensures compliance with policies and regulations
- Generates reports, analyzes data, and documents processes
- Provides administrative support to staff as needed
- Performs other duties as assigned
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Thorough understanding of technology, software, and hardware
- Proficient with Microsoft Office Suite or related software
- Proficient with or able to quickly learn the software and applications used in the organization and the industry
- Bachelor's degree or equivalent experience in a related field required
- At least 2 years of IT operations support experience
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
