Demo

IT Operations Support

Florida Design Works
Sarasota, FL Full Time
POSTED ON 11/14/2024 CLOSED ON 3/29/2025

What are the responsibilities and job description for the IT Operations Support position at Florida Design Works?

Job Summary:

The IT Operations Support is responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.

Supervisory Responsibilities:

  • None

Primary Job Responsibilities:

  • Provides technical support to customers and staff, troubleshooting and resolving issues promptly and professionally
  • Monitors system performance and ensures that all systems and processes are running efficiently
  • Installs and configures hardware, software, and networks
  • Performs system maintenance tasks, including system upgrades and patches
  • Creates and maintains user accounts and access levels
  • Monitors network security and ensures compliance with policies and regulations
  • Generates reports, analyzes data, and documents processes
  • Provides administrative support to staff as needed
  • Performs other duties as assigned


Requirements

  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Thorough understanding of technology, software, and hardware
  • Proficient with Microsoft Office Suite or related software
  • Proficient with or able to quickly learn the software and applications used in the organization and the industry

Education & Experience:

  • Bachelor's degree or equivalent experience in a related field required
  • At least 2 years of IT operations support experience


Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
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