What are the responsibilities and job description for the Director of Student Services position at Florida National University?
Directed the university-wide Student Services Department, providing strategic direction and comprehensive oversight. Championing the holistic development of students, fostering their cultural awareness, professional readiness, and academic excellence. Serve as a dedicated student advocate, while skillfully mediating between student body and administration to ensure positive, productive interactions throughout the entire university experience.
Position Responsibilities:
Develop and implement strategic plans for student support programs.
Enforces regulations and standards found in the University Catalog and Student Handbook, when necessary, among the student body.
Manage and mentor staff within the department
Develop and maintain policies that promote student well-being and success
Coordinate with other departments to ensure comprehensive student support
Conflict Resolution and Mediation.
Handle student grievances and complaints professionally and fairly
Design and implement new student services programs.
Serve as a liaison between students, faculty, and administration.
Collaborate with academic departments to enhance student learning experiences.
Develop and implement emergency response protocols for student-related issues.
Enforce the usage of student ID cards throughout the campus.
Plan, direct, and execute the Commencement ceremony for graduating students for all campuses.
Encourage student participation and provide support in developing the Student Government Association for the university.
Establish a graduate students list database for future Alumni Association.
Provide health insurance information to domestic and international students.
Student Retention Responsibilities:
Developing and implementing comprehensive student retention strategies.
Analyzing data to identify retention trends and challenges.
Analyze data to identify trends and challenges in student achievement and retention.
Coordinating with various departments to ensure integrated support services.
Overseeing academic monitoring and counseling programs.
Producing regular reports on retention metrics and program effectiveness.
Collaborating with faculty and staff to support students throughout their academic journey.
Overseeing new students onboarding and activities.
Student Success Responsibilities:
Develop and implement comprehensive student success strategies and initiatives.
Oversee and coordinate various support programs, such as academic monitoring, counseling, and mentoring.
Collaborate with faculty, staff, and other departments to create an integrated support system for students.
Manage and evaluate student support initiatives, including first-year experience activities, academic recovery programs, and retention campaigns.
Ensure compliance with relevant laws, regulations, and institutional policies related to student services.
Create and maintain partnerships both within the institution and with external organizations to enhance student success opportunities.
Oversee the implementation of proactive advising and academic mapping to guide students towards degree completion.
Direct the planning, development, and implementation of special programs, such as those for at-risk students, English language learners, and students with disabilities.
Assess and monitor administrative and support systems, identifying opportunities for improvement in student services.
Coordinate and administer assessments related to student success initiatives.
Develop and manage budgets for student success programs and related services.
Produce regular reports on student success metrics and program effectiveness.
Education / Experience Requirements:
Master's degree in student affairs administration, school administration, education, counseling, social work, or a related field.
5 years of student affairs administration, higher education, counseling, or a related field.
Fluency in both English and Spanish is required.
Demonstrated progressive leadership and responsibilities in related roles.
Knowledge of relevant laws and regulations (e.g., FERPA, Title IX)
Experience working with diverse student populations.
Position requires regular travel between multiple campus locations.
