eServices - Fulltime - Ops Dept - Credit Union

eServices Representative - Operations Department Role: To assist members with their online banking, mobile banking, bill pay requests (and other online services); explain services; resolves member problems; and direct queries to the appropriate area.   Major Duties and Responsibilities: Assists members in the use of home banking (including mobile banking and bill pay) software products; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Troubleshoots any online banking (including mobile banking and bill pay) software, hardware and network problems and coordinates with technical support and vendors as necessary to quickly resolve. Coordinates the training of internal employees to ensure up‑to‑date knowledge of home banking features ‑ through provision of formal training and use of third‑party training providers. Notifies members of new, useful features available through product updates. Ensures appropriate reports are maintained and required reports are prepared. All employees are made aware of their responsibilities under the BSA/CIP/OFAC regulations with continuing training, to ensure that they adhere to our internal policy and procedures. Perform other job-related duties as assigned.   Knowledge and Skills Experience: Six months to two years of similar or related experience.   Education/Certifications/Licenses: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in‑house training or apprenticeship program.   Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.   Other Skills: Good listening and telephone skills; knowledge of email/written communication online products, word processing, spreadsheet, personal computers, PC operating systems, peripheral equipment etc. able to operate a computer keyboard; able to make decisions with minimum information.

Salary : $19 - $24