What are the responsibilities and job description for the eServices - Fulltime - Ops Dept - Credit Union position at Floridacentral CU?
eServices Representative - Operations Department
Role:
To assist members with their online banking, mobile banking, bill pay requests (and other online services); explain services; resolves member problems; and direct queries to the appropriate area.
Major Duties and Responsibilities:
Experience: Six months to two years of similar or related experience.
Education/Certifications/Licenses: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in house training or apprenticeship program.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Good listening and telephone skills; knowledge of email/written communication online products, word processing, spreadsheet, personal computers, PC operating systems, peripheral equipment etc. able to operate a computer keyboard; able to make decisions with minimum information.
Benefits for Full time employees includes:
Role:
To assist members with their online banking, mobile banking, bill pay requests (and other online services); explain services; resolves member problems; and direct queries to the appropriate area.
Major Duties and Responsibilities:
- Assists members in the use of home banking (including mobile banking and bill pay) software products; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
- Troubleshoots any online banking (including mobile banking and bill pay) software, hardware and network problems and coordinates with technical support and vendors as necessary to quickly resolve.
- Coordinates the training of internal employees to ensure up to date knowledge of home banking features through provision of formal training and use of third party training providers.
- Notifies members of new, useful features available through product updates.
- Ensures appropriate reports are maintained and required reports are prepared.
- All employees are made aware of their responsibilities under the BSA/CIP/OFAC regulations with continuing training, to ensure that they adhere to our internal policy and procedures.
- Perform other job-related duties as assigned.
Experience: Six months to two years of similar or related experience.
Education/Certifications/Licenses: (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in house training or apprenticeship program.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Good listening and telephone skills; knowledge of email/written communication online products, word processing, spreadsheet, personal computers, PC operating systems, peripheral equipment etc. able to operate a computer keyboard; able to make decisions with minimum information.
Benefits for Full time employees includes:
- 401(k) w/ up to 5% matching
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurances
- FSA
- Paid Vacation, Sick & Holiday hour
