Client Success Lead, Track and Field

Job Description

Job Description

FloSports has led the way in establishing a world-class digital streaming experience for millions of fans, families, and athletes of underserved sports. Imagine creating a digital platform that unites the casual fan with the most dedicated spectator, both experiencing thrilling live events from around the world with interactive features, real time analytics, powerful broadcast technology, and more. Combine that with our unique original sports content ranging from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. That’s what FloSports is all about. We have successfully revolutionized the global sports media industry- the result of creating a diverse team of technologists and die-hard wrestlers, creators and devoted cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and casual sports fans… united by a shared passion to delight the underrepresented communities we serve. We are creating the essential destination for our sports and we’re looking for people like you to help us!

THE ROLE :

FloSports is currently looking for a full-time Client Success Lead to join our Sports Management Software team to manage our partnerships across our Track and Field software. This role will be focused on our MileSplit Registration and MileSplit Live products as well as DirectAthletics software including TFRRS, MeetPro and Online Registration. Our Sports Management Software team is dedicated to furthering our vision of becoming the essential destination for our sports through providing market leading software in our sports. They provide event operators the ability to seamlessly run their event with fully integrated solutions including registration and online entry fee collection, event management, live results and season management. The Client Success Lead is our day-to-day lead for our Track & Field Software partners ensuring success for our largest partnerships.

RESPONSIBILITIES :

Ensure success for our track and field software partnerships including but not limited to timers, state associations, and coaches’ associations.

Execute all post season advancement for our track and field and cross-country state partnerships.

Serve as day-to-day contact and assist partners as needed with tasks such as meet creation, season / roster management, registration and troubleshooting

Coordinate and ensure prompt payment of all rights fee payments

Guide and direct the work of others, ensuring successful completion of tasks.

Provide technical and / or subject matter expertise.

Oversee customer product documentation and knowledge base for our track and field software.

Coordinate with the Customer Support Team to address escalated issues.

May mentor or coach junior team members but does not necessarily manage them.

Involved in execution and ensuring the team meets project deadlines.

KNOWLEDGE, SKILLS AND ABILITIES :

Strong communication skills and the ability to build strong relationships

High level knowledge of Track & Field and Cross Country

You love problem solving, creating efficiencies and improving processes

Self-starter with excellent planning, time management and organization skills.

Detail-oriented, reliable, and in possession of a strong work ethic.

Ability to quickly navigate and search the internet

Capable of managing a heavy workload and adaptable to change

Tech savvy and able to thrive in a fast paced, team environment

Bonus Points :

Bachelor’s degree in any discipline

1-2 years relevant experience in account management and / or a position with direct client / partner communication

OUR COMMITMENT TO DIVERSITY :

At FloSports, we are bonded by our passion for sports and our purpose to unite communities around experiences that finally give underserved sports the love they deserve. We recognize the need to build a company that seeks out, embraces, and celebrates our individual differences, ideas, and talent. FloSports is committed to the pursuit of a fair, equal and inclusive workplace where everyone is given the opportunity to grow to their fullest potential.

OUR BENEFITS :

Recognized three years in a row as a Top Workplace by the Austin-American Statesman

Flexibility at work - you can take control of your profession and personal schedule

All-hands events hosted annually in beautiful Austin, Texas

Annual equity awards for all top performers

Competitive and comprehensive medical, dental and vision plans

Peace of mind through company-paid short-term disability, long-term disability and life insurance

Generous 401(K) company match vested immediately

Progressive parental leave policies

Flexible paid time off

Hack-a-thons and a full calendar of team-building and social events

Company donation to youth teams and leagues that our employees coach

Stocked snack bar, catered lunch and breakfast tacos every week