What are the responsibilities and job description for the Engineering Supervisor position at Flowserve Corporation?
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The LCA Execution team is comprised of On-Site Applications Engineers (AEs) who provide reliability and maintenance solutions for rotating equipment at our customer facilities. The LCA Engineering Supervisor leads, manages and coaches AEs in problem solving, root cause analysis and process improvement while enabling cross-functional collaboration to ensure positive customer experience and achieve organizational objectives. The primary work location for this role is the Baton Rouge, LA.
Responsibilities:
Leadership/Communication
Req ID : R-14101
Job Family Group : Engineering
Job Family : EN Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The LCA Execution team is comprised of On-Site Applications Engineers (AEs) who provide reliability and maintenance solutions for rotating equipment at our customer facilities. The LCA Engineering Supervisor leads, manages and coaches AEs in problem solving, root cause analysis and process improvement while enabling cross-functional collaboration to ensure positive customer experience and achieve organizational objectives. The primary work location for this role is the Baton Rouge, LA.
Responsibilities:
Leadership/Communication
- Build AEs skill in defining customer requirements for Order Entry, Repair Work Scopes, Reports, and other correspondence
- Exhibits effective product knowledge, training, and presentation skills
- Drives a customer-centric, collaborative culture
- Performance manages AEs including coaching & development
- Has working knowledge of people management legal requirements
- Builds AEs capability with engineering skills & software
- Recognizes negotiating situations & leverages appropriate personnel as needed
- Supports AEs with creation of proposals & correspondence through use of available technology
- Ensures AEs have fundamental competency with measuring equipment
- Ensures AEs establish a consistent program approach to equipment issues at customer site
- Guides AEs in skill building on the root cause analysis process
- Coaches AEs in utilizing the failure mode identification process to solve problems & justify recommended improvements
- Ensures that AEs have the capability required to deliver well constructed solutions to address equipment issues
- Applies basic understanding of financial drivers for project work
- Develops SMART goals for individuals, projects, & accounts
- Manages team effectively toward meeting project goals & objectives
- Ensures AEs have understanding of product & service portfolio for their assigned areas
- Instructs AEs and customers on operating principles along with language of industry & equipment
- Displays knowledge & coaches AEs on design requirements/applications & competitive marketplace
- Drives the use of quality management procedures and continuous improvement of tools/processes
- Enforces all legal requirements (SOX, Export Compliance, Contract T&C Conditions, FCPA, etc)
- Fosters an environment for continual self development
- BS in Engineering or other technical degree
- Working knowledge in manufacturing processes, engineering concepts, rotating equipment, and financial management
- Demonstrated leadership capability to organize and lead teams
- Strong PC Knowledge (Microsoft Suite; Flowstar.net)
- Skills needed: Communication, Problem-Solving, Interpersonal, Customer Service, Conflict Management, Time Management, & Project Management
- Can meet both FLS & customer safety, health, & physical requirements, including drug screen and background check
- Travel up to 30%
- Knowledge and Experience with Centrifugal Pumps and/or Mechanical Seals preferred
- Experience with LifeCycle Advantage program and technical leadership preferred
Req ID : R-14101
Job Family Group : Engineering
Job Family : EN Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
