What are the responsibilities and job description for the Guest Services - Hylo Park position at Foley Entertainment Group LLC?
Greets, registers guests in programs, check-in people for skating, assist with request in an efficient, warm, and friendly manner;
Sort, log and sign for incoming mail and messages;
Records and communicates guests’ special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner;
Answers the general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures;
Checks the voicemail and emails.
Knows general information and pricing of all programs. Also needs to know program beginning and end dates, as well as sign-ups begin and end dates for those programs;
Maintains the cleanliness and organization of the front desk area; and
Other duties as assigned from time to time.
