What are the responsibilities and job description for the Guest Services - Hylo Park position at Hotel Californian?
- Greets, registers guests in programs, check-in people for skating, assist with request in an efficient, warm, and friendly manner;
- Sort, log and sign for incoming mail and messages;
- Records and communicates guests' special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner;
- Answers the general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures;
- Checks the voicemail and emails.
- Knows general information and pricing of all programs. Also needs to know program beginning and end dates, as well as sign-ups begin and end dates for those programs;
- Maintains the cleanliness and organization of the front desk area; and
- Other duties as assigned from time to time.
