Supervisory Cash Accounting

Position Overview

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.

Follett Higher Education is a leading educational service provider and omnichannel retailer providing students, faculty and staff, parents, and fans the course materials, learning tools and retail services needed to successfully support the collegiate journey. Follett Higher Education supports over 6 million students through its 1,100 physical and 1,750 eCommerce campus stores across North America.

The Cash Accounting Supervisor oversees the cash accounting function for Follett as well as performs general accounting activities. The role directly manages and provides leadership for 6 team members, including 2 Follett associates and 4 outsourced associates. The position is a working supervisor role and reports directly to the Assistant Controller.

Manages and monitors performance for the accounting associates, including assigning tasks and priorities, setting deadlines, monitoring KPIs, identifying efficiency opportunities, and providing guidance to team members. Serves as Follet's key point of contact with the campus bookstores, Loss Prevention, and key vendors, including Amex, PayPal, Worldpay, etc.; Provides oversight of daily bank-to-store POS (point of sale) reconciliation and works closely with store managers and the Revenue Accounting team to address any issues.

Candidates must have strong organizational and problem-solving skills and be able to work well under pressure in a fast-paced environment.

Responsibilities

• Supervise and provide leadership to a team of 6 through business processes and analysis of cash activities - including cash management/prioritization, etc.
• Actively participates in continuous improvement and performance management activities to ensure team development.
• Ensures a strong internal controls environment for financial functions, including proper segregation of duties and reviews.
• Designs, documents, and implements new financial controls, policies, and procedures within areas of responsibility in response to changing regulations and/or business practices.
• Supervises the day-to-day accounting activities of the team. This includes oversight related to the recording of business transactions, journal entry review/approval, account analyses, and reconciliations. Provide analysis on key accounts as needed.
• Engage outsource provider to perform hi-volume, manual, transactional work (POS to Bank transaction reconciliation through ReconNet), ensure appropriate oversight on elevated issues (register over / shorts), and develop metrics by which to measure both Follett's performance (related to Cash activities) and outsource provider's volumes and efficiency. Continuous process improvement and transformation opportunities.
• Serve as the Follett key contact for cash and credit card-related vendors, including Amex, ApplePay, Braintree, Discover, FedChex, FirstData, PayPal, Nayax, Trintech (ReconNet), Worldpay (FIS), and others.
• Works closely with Operations on new store setup-register cash, credit cards, MIDS, etc.
• Provide ad hoc reporting to Operations, Treasury, IT, and other teams as requested.
• Assist in month-end close, prepare and review journal entries, account reconciliations, and account analysis, and provide support to financial audit requests.
• Participates as subject matter expert, and oversees activities of associates doing the same, in the design and implementation of any new business operations initiatives. Such participation must ensure that appropriate financial processes/procedures and effective internal controls are implemented as integral components of the initiative.
• Collaborate with IT as necessary to ensure any system changes are addressed in a timely manner to prevent operational issues.
• Works on other projects/tasks as required, including General Accounting close tasks and audits from various financial service providers, including PayPal audit, Worldpay PCI compliance documentation and review, SOC1 analyses, etc.
• Provides direction for coordination and completion of audits (External Audit, bank audit, SOC1, PCI, other compliance) that are required.

• Bachelor's degree in accounting or finance required.
• 5-7 years of accounting experience.
• 2-3 years of Supervisory experience with offshore associates is a plus.
• Experience processing high volumes of data and prioritizing work.
• Advanced Computer Skills: MS Office, MS Excel, and financial reporting systems.
• During periods of peak activity (e.g., monthly or year-end financial close, etc.), additional hours may be required.