Operations Manager

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!

The Operations Manager is responsible for planning, directing, guidance and general management of branch location. Responsibilities include team guidance and development (direct reports and other resources assigned to branch) warehousing, transportation, food safety, operational budget, staffing and site location management activities. This position is also engaged in facility management including facilities maintenance, equipment maintenance, safety, and security. 

Typical Work Schedule: 8:30am - 5:00pm | Monday - Friday

*This position will require changing hours to meet the responsibilities of the Greenville Branch Operations.

The Operations Manager at Greenville directly oversees and leads a team of seven (7) individuals: Transportation/Warehouse Associates, Warehouse Associate, Facilities Care Associate, Shopping & Product Coordinator, Order Selector/Warehouse Associate, and an Administrative Associate. There are other departments on site you will support or collaborate with in this position.

Job Responsibilities: 

Branch Management/Leadership (50%)

• Leadership - Uphold and display organizational values and policies and serve as a positive role model to staff members. Facilitate all-staff branch meetings monthly or as determined, staff luncheons, and other branch staff meeting activities when required. Participate in all relevant meetings. Represent the organization as an ambassador in a friendly and professional manner and contribute to building and maintaining teamwork at the branch facility and throughout the organization. Identify, develop, and mentor a diverse team.
• Communications – Cohesive communications, policies, systems, and procedures between all staff, branches, and departments.
• Food Safety – Ensure the branch is adhering to all food safety and Food Bank standard operating procedures. The Operations Manager is the Food Safety Coordinator and Food Defense Coordinator for their branch location. Ensure the facility is always food safety audit ready.
• Safety - Ensure that all safety policies and procedures are communicated and implemented. Oversee security of entire facility. Maintain a safe and accident-free workplace and submit timely incident investigation reports as needed. The Operations Manager may serve on the organizational Safety Committee.
• Budget – Develop and maintain branch Operations department budget and vendor review. Provide the necessary input required for budget development and monitoring.
• People Leadership and Guidance – Involved in hiring staff following organizational hiring procedures; ensuring that each new direct report completes appropriate SOP (Standard Operating Procedures) training based on their operational function, safety requirements, GMP food safety, and general job training. Usage of Temporary staff may be needed at times and should also receive appropriate training and awareness of Food Bank policies, procedures, and safety protocols. Conduct performance review process, two-way communication, and individual staff training opportunities for direct reports. Manage staff scheduling, payroll, and time off approval, as necessary. Uphold accountability of staff (direct reports and staff assigned to branch) dependability and productivity to meet organizational customer service requirements and equitable workload distribution among staff. Ensure all People Experience requirements are met, and policies are upheld within purview.
• Branch Management – With cooperation and collaboration of other departments at the branch, coordinate all branch activities. This may include staff scheduling for coverage of public business hours, coordination of necessary branch administrative items and office equipment, coordinating Branch meeting, and coordinating branch/team training. Ensure internal and external communications are managed appropriately, including mail operations, and visitor/vendor/neighbor and other public engagement at branch. Communicate as necessary with Community partners and serve as representative of the Food Bank to the community as needed.
• Disaster Response (DR) – Ensure all aspects of the Disaster Response Manual are up to date and readily available. Lead and/or participate in DR functions as needed.

Direct all branch operational functions. Maintaining daily oversight of warehouse, transportation, food safety, inventory. (50%)

• Warehouse - Direct warehouse staff and operations including accuracy and timeliness of receiving/distribution, storage procedures, and inventory control; ensuring all relevant SOPs (Standard Operating Procedures) are adhered to consistently. Works with Food Sourcing to manage daily schedules of donor pickup and deliveries. Keep adequate inventories for all scheduled deliveries and agency pick-ups. Coordinate the maintenance/scheduling of facility & equipment repair as well as preventative maintenance on all equipment.
• Transportation - Direct all planning, communication, and tracking of daily branch truck driver schedules, including deliveries and donation pick-ups in collaboration with the Transportation Dispatcher and/or Director of Transportation. Proactively submit route information for Roadnet to Dispatcher and the Manager of Transportation. Ensure drivers are using Roadnet consistently and accurately. Ensure the branch vehicle fleet is properly maintained and all DOT/FMCSA laws and regulations are adhered to.
  

Perform other duties as assigned.

The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications: 

• Bachelor’s degree in Business, Supply Chain, or related field preferred with five to seven (5-7) years of experience, or High school diploma with a minimum of seven years of progressively responsible experience in warehouse operations, or an equivalent combination of education and experience.
• At least three to four (3-4) years of direct supervisory/management experience required.
• Exhibit strong teamwork skills and ability to empower and elevate staff
• Must possess strong communication, interpersonal, and training skills.
  
• Strong problem solving, initiative and judgment skills
  
• Expertise in inventory control systems, transportation, production, quality control, and operational safety preferred.
  
• Valid NC Driver’s license as occasional travel in the service area will be required.
  
• Must believe in mission of the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is often required to sit and to use their hands and fingers to handle or feel.
• The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, and to stoop, crouch, or crawl.
• The employee will occasionally operate a manual or electric pallet jack, which requires arm and upper body strength.
• The employee will occasionally lift loads up to 40 lbs. requiring twisting to right or left.
• The employee will occasionally lift heavy boxes overhead and stack them up to 6 feet from floor level.
• Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.

Work Environment:

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions.

While performing the responsibilities of the job, the employee is required to work in a warehouse (60%) and an office (40%). (This is an approximate measure and will vary day to day based on operational priorities). Occasionally, the employee will be required to drive an automobile and to operate a forklift. The employee will be required to interact with Food Bank personnel in the warehouse(s). In doing so, the employee will occasionally be exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. 

The warehouse can be extremely cold at times and extremely hot during the summer months.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. 

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer.  We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire.  This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.

We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits For You

We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:

• Medical, Dental and Vision Plans
• Health Spending Accounts Employer Contributions
• Flexible Spending Accounts
• Paid Time off: including Holidays, Personal, Vacation, and Sick Time
• 403(b) with 5% Match after 90 days
• Paid Parental Leave
• Employee Assistance Program
• 100% Employer paid STD and LTD Insurance
• 100% Employer paid Group Life Insurance
• Voluntary benefits including Accident and Critical Illness
• Business Travel mileage reimbursement

Salary : $63,461 - $79,331