What are the responsibilities and job description for the FT Assistant Manager Customer Service position at Food Lion?
Category / Area of Expertise : Retail Operations
Job Requisition : 337882
Address : USA-SC-Johns Island-2770 Maybank Hwy
Store Code : Store 01499 Front End (7225109)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
DUTIES AND RESPONSIBILITIES
Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
Hire, train, and develop associates to meet department needs
Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
Ensure proper control of all store funds and company assets
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Ensures compliance with local, state and federal regulations
Adheres to all company guidelines, policies and standard practices
Maintains security standards
Successfully complete Computer Based Training (CBT) and Training guide
Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Performs all other duties as assigned
QUALIFICATIONS
A high school graduate or equivalent preferred
Ability to lead and manage a team
Strong understanding of store operations and merchandising techniques preferred
Excellent interpersonal, organizational, communication and customer service skills
Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \
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