Retail Operations Quality Assurance Specialist

Job Description:

This position provides a unique opportunity to contribute to the success of our team at Food Lion. As a Quality Assurance Associate, you will play a vital role in maintaining high standards of quality and safety throughout our stores.

The ideal candidate will possess excellent interpersonal, organizational, communication, and customer service skills. They will also have the ability to use technical information to solve problems and be willing to learn multiple tasks and technical requirements of the job.

Key Responsibilities:

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Sweep and clean floors on nights with no scheduled vendor services
• Weekly cleaning of Produce, Market, and Deli Departments
• Clean and organize the store mop room
• Follow QA daily check list and sanitation standards set by Food Lion
• Follow current Standard Practices regarding cleanup of Hazardous Waste product
• Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state, and federal regulations
• Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses

Requirements:

• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication, and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations