Assistant to Assistive Technology Specialist (Sales)

About the Company:Forbes AAC is a developer and manufacturer of Speech Generating Devices, software, and educational resources. For over 35 years, we have focused on serving people with communication disorders. While our primary focus has always been communication devices, our products also include adaptive computer access, custom mounting solutions, environmental control systems, and custom adaptive accessories.

From the beginning, we have been a developer of unique products, utilizing our own state-of-the-art design and manufacturing facilities, while also distributing selected products from other leading companies. This structure has allowed us to offer our customers a wider choice of solutions with a focus on the development of our own line of assistive technology devices, software, and accessories.

The expansive growth of Forbes AAC has been fueled by the continual development of products that meet the real-world needs of our customers. We have continued to expand our product distribution through an ever-growing network of experienced professional assistive technology representatives and distributors throughout the United States and several other countries.

At Forbes AAC, we are driven by our enthusiasm to help people overcome challenges through innovation and technology. We do this by creating the most durable, reliable, and easy-to-use products on the market today. All our products are engineered to perform in real-world settings to ensure success and help users live better lives through communication, independence, and expression.

For more information, visit www.forbesAAC.com.Learn more about us: https://www.forbesaac.com/about-us.

General Job Overview: The Assistant to Assistive Technology Specialist will support Forbes AAC’s team of Assistive Technology Specialists (ATS) to ensure efficient workflow, excellent customer service, and impactful outcomes for individuals relying on AAC. This position assists ATS team members with administrative tasks, device preparation, scheduling, documentation, and customer follow-ups, enabling the specialists to dedicate more time to direct client interactions.

This position requires travel throughout the state of FL.

Essential Duties and Responsibilities:

• Assist in setting-up and programming speech devices, alternative access methods, and mounting systems for ATS setups.
• Assist in scheduling customer visits and training sessions.
• Document interactions, customer feedback, and follow-ups to ensure accuracy and transparency.
• Help manage communication with recommending Speech-Language Pathologists (SLPs) and families as needed.
• Participate in team meetings, training, and collaborative discussions.
• Coordinate the logistics of monthly loan equipment meetings.
• Respond to customer inquiries when appropriate, escalating them to ATS team members as necessary.
• Maintain clear and concise records of activities in customer management systems.
• Perform other duties as assigned to ensure the team's overall efficiency and effectiveness.

Competencies:

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work effectively as part of a collaborative team.
• Adaptability in a fast-paced environment with changing priorities.
• Proficiency in basic technical troubleshooting and familiarity with assistive technology (preferred).
• Bilingual (English/Spanish) is a plus but not required.

Education and Experience:

• Bachelor’s degree preferred.
• SLP, SLP-A, OT, COTA preferred
• Experience in an administrative or technical support role, ideally within the assistive technology or healthcare field.
• Knowledge of Augmentative and Alternative Communication (AAC) is beneficial but not required.

Benefits Include:

• Bonus Program
• Flexible scheduling
• Potential for full-time position if interested

Must complete a criminal background and drug screen.

Job Type: Part-time (20-30 hours)
Pay: $36/hour

Job Types: Full-time, Part-time

Pay: From $36.00 per hour

Schedule:

• Day shift
• Monday to Friday

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

Salary : $36